The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 0 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
The Information I Collect
I only collect information to fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, (this does not include direct access to your payment details, just that the order has been paid and the details of the product that you’re ordering)
You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
Or when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for a mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as
1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services;
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to:
(a) respond to legal process or to government requests;
(b) enforce my agreements, terms and policies;
(c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues;
(d) protect the rights, property, and safety of my customers, or others.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete.
You may also have rights to change, restrict my use of, or delete your personal information. Apart from exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
You can object to:-
(i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them.
In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Paula Sims am the data controller of your personal information. If you have any questions or concerns, you may contact me at QuirkyGirlWorkshop@gmail.com alternatively, you may mail me at:
14 pear tree road Kirton Boston Links PE20 1XJ
Please note that shipping can be unpredictable, especially since the start of covid, shipping may take longer than the below estimates
The estimated (not guaranteed) standard delivery times are as follows;
United Kingdom:- 2 - 7 business days
Europe:- 1 - 3 weeks
USA:- 1 - 3weeks
Canada :- 1 - 6 weeks
Rest of the world:- 1-6 weeks
Please note there are severe delays in some airports in USA when a package is stuck in a backlog of mail it may not be scanned therefore the tracking will not update until the package clears the backlog.
If you are not in the U.K. and you order does not arrive in 6 - 8 weeks please message me on ETSY, be sure to include the delivery name and address in your message for conformation
Whilst I do everything I can to ensure your order arrives in perfect condition, I understand that accidents can sometimes happen, I will do my best to resolve any issues for you
Please message me on ETSY As soon as you receive your order including a couple of photos of the items you have received, and the packaging, I will respond within 24 hours of receiving your message.
You are welcome to send a gift directly to the recipient. When ordering add the gift recipients address at checkout instead of your own.
You can also add a message, if you leave the message in the ‘note to QuirkyGirlWorkshop’ section as you order. The package will not contain a receipt.
Unfortunately this seems to be happening more during this worldwide pandemic.
If your order seems to be taking a while this could mean that your package is stuck in a backlog of mail unfortunately items of mail do not get scanned if this happens.
We just have to be patient until it clears when it will be scanned again however this may take several weeks because of the huge backlog of mail especially in some air ports in the US.
The delays are because there are less customs officers and mail workers on duty because of illness and self isolating.
Those that are working are having to work with new distancing and hygiene rules.
Coupled with the above more people than ever are now shopping on line.
If you can't find the coin or item that you are looking. first try searching the year and country you would like in the search bar on the left hand side above the index on QuirkyGirlWorkshop front page:- https://www.etsy.com/uk/shop/QuirkyGirlWorkshop
Or just message me, I may have it, as I have too many coins and items to list
Please contact me right away
If you can give me the correct address before I ship your order, I can create your shipping label accordingly.
Please note, when you receive the shipment notification email from Etsy, it will still show the wrong address, because we can’t change your address recorded on your Etsy order.
Unfortunately if your order has already shipped I will not be able to redirect it
If you are an international customer and you order more than one item at the same time, I can ship them together and you will only pay the postage for one item, if they are going to the same address.